Mixed billing is a system where some services are bulk billed (covered by Medicare) while others may incur out-of-pocket costs, depending on two factors: the care required and patient circumstances.

Simply put, it does not constitute completely free healthcare.

A gap payment is an out-of-pocket cost that is the difference between the independent practice’s private fee and your Medicare rebate.

Simply put, it is the amount a mixed billing patient is required to pay at the counter following a clinic appointment.

Definitely. Willoglen Medical Center still welcomes Bulkbilling patients in our Kearny’s Spring, Toowoomba clinic and we always will.
Access to healthcare is paramount for us, and all new patients will have their initial consultation bulk billed, provided they possess a Medicare Card or valid Overseas Health Insurance.

All our existing bulkbilled patients, plus:

• Children under 16
• Age Pensioners
• Concession cardholders
• HCC and DVA cardholders
• WorkCover patients
• All overseas private insurance cardholders (including Student and Visitor visa holders)
• Indigenous Peoples of our Nation (registered with us and have signed a CTG form)

We will continue to bulk bill patients who are under plans like:

• Mental Health Care Plans
• Chronic Disease Care Plans
• Vaccinations and injections
• Chronic disease management, including conditions like:
  • Heart disease
  • Stroke
  • Cancer
  • Depression
  • Type 2 diabetes
  • Arthritis
  • Osteoporosis

Our reception team strives to provide you with the most precise cost estimates for your appointment in advance. However, it’s important to remember that billing is determined by your doctor and the reception team can only advise you based on the information you give. Additionally, the nature of your consultation could change during your appointment.

The cost of your medical appointment may vary based on several key factors considered by your doctor, such as the duration of your appointment, the number of issues addressed, and whether any procedures are involved. Doctors strive to maintain a consistent gap payment across different types of appointments to minimize financial variability for patients.

A non-attendance fee of $35 is applied to all appointments not cancelled at least 2 hours before the scheduled time and must be settled before any subsequent appointments.

Yes and no. We provide online registration forms in this website for new patients, whether they have Medicare or not, or even if they are foreigners or tourists.

Completing the form prior to the visit significantly aids us and other patients by reducing the workload and wait time at the reception. For those who prefer not to register online, a printable offline form is also available.

That said, Willoglen Medical Center still welcomes new patients in our Kearny’s Spring, Toowoomba clinic without pre-registration.

Usually, up to four physicians are available for consulting in Willoglen Medical Center at our Kearny’s Spring, Toowoomba facility during workhours.

Yes, a no-show fee is applicable in Willoglen Medical Center at our Kearny’s Spring, Toowoomba facility. The amount may vary based on the number of patients waiting and other related factors. The fee is usually set at $35.

Indeed, the No-Show Fee we impose is a measure of last resort. Prior to your scheduled appointment, you will receive several reminders from Willoglen Medical Center at our Kearny’s Spring, Toowoomba GP clinic offering options to postpone or cancel. You may choose any of these options without incurring any fee.

Maybe. Most of our physicians practicing in Willoglen Medical Center at our Kearny’s Spring, Toowoomba GP clinic are multi-lingual. You can check it out in their bio page here.

Sure. Please provide your insurance details in your first visit. You might want to pre-register to save time, by using the form for patients not covered by Medicare.

No problem at all. You’re welcome to register as a new patient using this form.

Not having a Medicare card still an issue, as it is necessary for joining a Medicare health plan, and for receiving services from healthcare providers if you have Original Medicare. If you need a replacement card, or if your card is expired, please contact reception at our Kearny’s Spring, Toowoomba clinic and they will advise you.

As an AGPAL-accredited GP, in Toowoomba, Willoglen Medical Center values feedback and welcome unanswered questions. Please use this form to reach out to us; not only will you receive a response or resolution, but your input may also benefit other patients and our clinic management at Kearny’s Spring, Toowoomba.